Welcome to marshallsonline.com (the “Website”), the website for Marshalls , a division of The TJX Companies, Inc. (“TJX”). TJX, T.J. Maxx, Marshalls, HomeGoods, Bob’s Stores, A.J. Wright, and other affiliates are the “TJX Businesses.” This Privacy Notice applies to and is a part of the Website which is also governed by the Website’s Terms of Use. If any of the terms of this Privacy Notice directly conflict with the Website Terms of Use, the terms of this Privacy Notice shall apply and control.
Marshalls wants to make your online experience convenient and safe. We want you to know what information we collect, how we may use that information, how we protect that information, and how we share that information. Personal information is information about an identifiable individual, which includes name, address, e-mail address, telephone number, and other information that identifies you. This Privacy Notice applies only to information you provide to us as a customer.
What Personal Information We Collect
When you shop with us, we may collect the following personal information in connection with your transaction:
- If you pay by credit or debit card, you provide us with your account information.
- If you pay by check, you provide us with your checking account information, including your checking account number, bank routing number and, in some instances, driver’s license number and date of birth.
- If you make a purchase at one of our stores, you may voluntarily provide us with other personal information such as your phone number or zip code.
- If you request that we place item(s) on layaway on your behalf, you provide us with your name, address and phone number.
- If you return merchandise or request a refund or exchange, in some instances, we may request your name, address and some form of identification (e.g., driver’s license, military identification, state-issued picture identification or passport).
We also may collect personal information from you (including your name, e-mail address, postal address, telephone number, date of birth and other personal information you provide) in the following circumstances, including when you:
- E-mail or send postal mail to us.
- E-mail or send postal mail to our service providers relating to an issue where they need to contact us.
- Call customer service.
- Sign up on our Website to receive e-mail.
- Create an online account with us.
- Enroll in a loyalty or other reward program.
- Apply for the TJX Rewards™ Card.
- Participate in our online community blogs or forums.
- Enter our sweepstakes, contests or other promotions.
- Participate in customer research.
Other Information We Collect
IP Addresses and Browser Information
When you visit our Website, we will automatically collect certain information describing your visit, including your IP address and browser information. This information provides us with data regarding the use of the Website.
Cookies
We and some of our third party service providers use cookies on our Website. A cookie is a small text file written by an Internet server to a website user's browser where information is exchanged between them, and which is stored on a computer's hard drive to allow us to recognize and track users on our Website to assist us in providing our customers with a productive online experience. Cookies enable us to store information about your use of our Website such as the areas you visit and the length of your stay. Most browsers are initially set up to accept cookies and can be reset by using the "Help" portion of the toolbar to refuse all cookies or indicate when a cookie is being sent. Should you choose to disable any cookies associated with the Website, you will not be able to take full advantage of all the Website's features, but you should be able to navigate the Website without difficulty.
We may also use a third party to help us gather and analyze information about the areas that you visit on the Website to evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information that you provide to us. To find out more about our service provider's privacy policy, or if you would like to deactivate our ability to analyze your browsing through the use of this service, please click here .
Web Beacons and Pixel Tags
We may use third parties to serve our advertisements on other websites. These companies may use online tools such as pixel tags to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our ads. We contractually restrict these companies from using your personal information for their own or any others’ marketing purposes.
How We Use the Information We Collect
When we collect information from you, we may use it for a number of purposes, including to:
- Process, manage, complete and account for transactions, including purchases and refund, exchange and layaway requests;
- Fulfill your gift card orders;
- Identify your product and service preferences so that we can notify you of new or additional products, services, promotions or events relating to the TJX Businesses that might be of interest to you;
- Improve merchandise selections and customer service;
- Invite you to participate in customer research;
- Notify you by postal mail and e-mail about new products, services, features, promotions, events and special offerings relating to the TJX Businesses we think you will find valuable;
- Respond to your comments and inquiries;
- Administer your participation in promotions, contests and sweepstakes;
- Assist with the processing of your TJX Rewards™ Card application;
- Measure the advertising effectiveness of our online and other advertisements and events;
- Help us understand Website activity and improve your use of our Website; and
- Help us prevent fraud, and minimize credit risk.
In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information.
With Whom We Share Your Information
We may share your personal information among the TJX Businesses (which are affiliates owned by TJX, including T.J. Maxx, HomeGoods, A.J. Wright, Marshalls, Bob’s Stores, Winners, HomeSense, and T.K. Maxx). They may use this information to offer products and services to you consistent with the purposes identified in this statement. Your information may also be transferred as an asset in connection with a merger or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the TJX Businesses or as part of a corporate reorganization, stock sale or other change in corporate control.
If a contest, sweepstakes or promotion is jointly sponsored by us and one or more other sponsors, your information may be shared with such sponsors. We do not control other sponsors' use of your personal information, and their use of your information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to participate in such jointly sponsored contests, sweepstakes or promotions. Such promotions may also be subject to additional rules and regulations governing your participation.
We may also share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Notice. For example, we may use third parties to host our Website, operate certain of its features, send e-mails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill gift card orders. These third-party service providers are given the information that they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others’ marketing purposes. When you apply for the TJX Rewards™ Card, we share the information you provide with the financial institution that issues the card.
On rare occasions we may also be required to disclose your information as is required by law pursuant to lawful requests such as subpoenas, court or agency orders, or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property, or to enforce our Website Terms of Use or this Privacy Notice.
Children’s Privacy
We do not seek nor will we knowingly collect personal information from anyone under the age of 13.
Links
Our Website may contain links to other sites that are not owned or operated by the TJX Businesses. These include links to sites hosted by our service providers or partners where, for example, you may apply for the TJX Rewards™ Card or purchase our gift cards. Also, links to our Website may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and the TJX Businesses do not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.
Our Website also contains links to other websites operated by the other TJX Businesses. We advise you to review the legal, privacy and security information for each such site to which you link, as the terms and conditions of use and the personal information you provide may vary from website to website.
How We Protect Your Information
We employ various security measures designed to help protect the personal information that we collect from you online. We have instituted software firewalls to help protect our servers and network. Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
Opt-Out From E-mail Online
You can opt out of receiving promotional e-mail from us by doing one of the following:
- If you originally signed up for Marshalls e-mail, please return to the e-mail sign-up page, and click on the “unsubscribe” link. Then enter your e-mail address and click the “Submit” button. Please be sure to use the same e-mail address as that which you used to sign up, otherwise it may not be possible to comply with your request.
- If you have received an e-mail from Marshalls, you can follow the opt-out or “unsubscribe” instructions provided in your e-mail.
- If you have signed up to receive SMS messages from Marshalls, you may opt out by following the opt-out instructions provided in your SMS messages, or, if you signed up to receive SMS messages through our online community, you may opt out by changing your preferences in your online community account.
Opt-Out From E-Mail and/or Postal Mail
You can opt-out of receiving promotional e-mail and/or postal mail from us by doing the following:
- Contact Customer Service, Monday - Friday 9:00 a.m. - 5:00 p.m. (Eastern Time) at the following toll-free number: 1-800-926-6299 if you do not want to receive promotional e-mail and/or postal mail communications from us in the future. Please specify if you would like to opt out of e-mail, or postal mail, or both. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name, and e-mail and/or postal mail addresses under which you have been receiving communications from us.
In addition, please note that any opt-out for postal mail may take at least sixty (60) days to become effective. Also, you may still receive e-mail or postal mail from other members of the TJX Businesses if they received your e-mail or postal address from other sources or as a result of their own transactions or experiences with you, or if you request to hear from us again.
NOTICE TO CALIFORNIA RESIDENTS
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law provides that you be given the opportunity to opt out of our sharing your personal information with third parties that would use such personal information for their own direct marketing. Absent such an opt-out, we may share your information with other TJX Businesses (which are affiliates owned by TJX, including T.J. Maxx, HomeGoods, Marshalls, A.J. Wright, and Bob's Stores), to provide you with information about their products, services or promotions that we think may be of interest to you. Accordingly, per California law, we provide a way for you to opt out if you do not want us to share your information in this manner.
California residents can opt out of our sharing your information as described above by contacting Customer Service, Monday - Friday 9:00 a.m. - 5:00 p.m. (Eastern Time) at the following toll-free number: 1-800-926-6299, and requesting that you would like to opt out from receiving all marketing communications from Marshalls and all other TJX Businesses. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name, and e-mail and/or postal mail addresses under which you have been receiving communications from us. Please note that it may take us up to 30 days to fully process your opt-out request.
To review our complete Privacy Notice, please click here.
Contact Information
If you have questions regarding our Privacy Notice, or if you wish to update the personal information you have provided to us, you may do so by:
- Writing to us at the following address:
Marshalls
770 Cochituate Road
Framingham, MA 01701
Attn: Customer Service - Privacy Notice
- Calling customer service Monday - Friday 9:00 a.m. - 5:00 p.m. (Eastern Time) at the following toll-free number: 1-800-926-6299
Changes to Our Notice
We reserve the right to modify our Privacy Notice by updating this posting and revising the effective date above. For this reason, we strongly encourage you to please refer to this statement often for the latest information.
©2008 Marshalls. All rights reserved.
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